How working with Explera works.
The questions travel agents and tour operators ask most, answered — from what a DMC does and how net rates work to quotations, payment and on-the-ground delivery. Still need something? Email b2b@expleradmc.com or reach the trade desk on WhatsApp.
What is Explera DMC?
Explera is a multi-destination B2B destination management group. We operate our own DMC in Thailand, Japan, Korea and Indonesia, giving travel agents one contracting relationship for net rates and 24/7 ground operations across all four markets.
What does a DMC do?
A destination management company is the in-country operator that turns a travel agent’s brief into a delivered trip — contracting hotels, running transfers, assigning licensed guides and operating excursions at confidential net rates.
Does Explera sell directly to travellers?
No. Explera is a B2B operator — we sell exclusively to travel agents and tour operators. Your agency keeps the client relationship and the margin; we run hotels, transfers, guides and excursions on the ground. (Consumers can book activities via discover.expleradmc.com.)
Which destinations does Explera cover?
Thailand, Japan, Korea and Indonesia — each with its own Explera DMC and dedicated website, all reachable from one group account.
Why use one DMC group for many destinations?
One contract with Explera replaces separate suppliers per country: the same net-rate logic, billing format and 24/7 accountability across four destinations, so agents reconcile less and book more.
Is Explera licensed and accredited?
Explera holds IATA TIDS 96215733, ASTA membership 900408341 and TAFI membership, and operates through registered entities in Hong Kong, India and Thailand (DBD 0115553008378). Destination licences and trade memberships across the four markets are in application — every accreditation, granted or pending, is listed with its current status on our accreditations page.
How do I become an Explera trade partner?
Register once through the agent portal. After a one-business-day verification, your account manager opens net-rate access across every destination in the network.
Who can buy from Explera?
Only travel agents and tour operators. Explera is strictly B2B and never markets to the agent’s end client.
Is there a fee to register as an agent?
No. Opening a trade account is free — there is no signup or subscription fee. You get net-rate access after a one-business-day verification.
Do you work with agents in my country?
Yes. Explera works with travel agents and tour operators worldwide; our source-market desks support agencies across the Americas, Europe, the Gulf, India and Asia-Pacific. See the source-markets section for market-specific notes.
How fast are Explera quotations?
Most FIT and group RFQs return within 24 hours in your working currency; complex MICE programs are scoped within 2–3 business days.
Are your rates net or commissionable?
Net. You add your own mark-up and set your client price; rates stay confidential to the trade.
In which currencies can agents settle?
Agents settle in their working currency via dedicated receiving accounts in HKD, USD, EUR, GBP, AED, CAD, AUD, ILS, INR, SGD, IDR, MXN and VND, plus secure card payment.
How do agents pay Explera?
Into dedicated receiving accounts in your working currency, or by secure card. Payment details are issued with each confirmation; payment queries go to accounts@explera.co.th.
Will my agency’s branding be protected?
Always. Vouchers and travel documents are white-labelled to your brand, and we never contact your client directly.
Does Explera use its own fleet and guides?
Yes — our own insured, GPS-tracked fleet and licensed guides in every destination, coordinated by a 24/7 duty desk. We do not rely on brokered vehicles.
What group sizes can Explera handle?
From individual FIT bookings to series groups and MICE programs of 500+ delegates, in any destination.
What support is available while my clients are travelling?
A 24/7 duty desk in every destination monitors movements and handles changes in real time, so issues are fixed on the ground — not left to the agent.
Can one itinerary combine multiple destinations?
Yes. Combine e.g. Thailand and Japan, or Korea and Indonesia, on a single consolidated file and one invoice.
Does Explera offer responsible-tourism options?
Yes — ethical wildlife policies (sanctuary-only), licensed local guides, and community-based tourism options across the network.
Contract once. Sell Thailand, Japan, Korea & Indonesia.
Join the Explera trade network for confidential net rates and 24/7 ground operations across the whole portfolio.